A89 Terms and Conditions — Know before you play

Accessing the a89 platform, creating an account, or using any of our services constitutes your confirmation that you have read and agreed to these Terms & Conditions in full. If you disagree with any part of these terms, please refrain from using the a89 platform.

These Terms & Conditions apply to all a89 products, services, games, and promotional offers. They form a legal agreement between you and a89. a89 reserves the right to amend these terms at any time, and continued use of the platform following any changes will be deemed acceptance of the updated terms.

A89 is an internationally licensed online gaming platform. We uphold the principles of fair and responsible gaming, and we expect the same from our users. These terms are written in plain language so every user can easily understand them.

• These terms are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• A89 reserves the right to refuse account creation or deny services to any user.
• All services provided through this platform are operated for entertainment purposes.

To register on a89, you must provide accurate and complete information. Creating an account with false or misleading details is a direct violation of these Terms & Conditions and may result in account termination.

Each user may only create one account. If a single person is found operating multiple accounts, all accounts will be closed and any accumulated bonuses will be forfeited. Operating multiple accounts through the same IP address, device, or payment method is also strictly prohibited.

• The name, date of birth, and phone number provided at registration must be accurate.
• A national ID card or passport may be required for KYC (Know Your Customer) verification.
• You are solely responsible for keeping your account password confidential.
• You may not allow anyone else to access or use your account.
• If you notice any suspicious activity on your account, contact support immediately.

You must be 18 years of age or older to use the a89 platform. Providing gaming services to minors is strictly prohibited, and we enforce this policy rigorously. a89 may request age verification documents at the time of registration or at any point thereafter.

If verification confirms that a user is under 18, the account will be closed immediately. All deposits will be refunded, but no winnings or bonuses will be paid out.

To deposit on a89, you can use Mobile Banking, Nagad, Rocket, or bank transfer. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits apply and may vary depending on the payment method.

Deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and any such transactions will be cancelled and returned.

• Upon a successful deposit, your account balance will be updated instantly.
• If a deposit fails for any reason, it will be automatically refunded within 24 hours.
• For any issues with a deposit, please contact live chat support.

Withdrawals on a89 are simple and fast. Mobile Banking and Nagad withdrawals are typically processed within 5–15 minutes. Bank transfers may take 1–3 business days. Account verification must be completed before any withdrawal can be processed.

Withdrawals can only be made to the same payment method used for the deposit. This is part of our security policy to prevent money laundering. Withdrawals to third-party accounts are strictly prohibited.

• Minimum withdrawal amount: BDT 500.
• Daily withdrawal limits are determined by your account tier.
• Winnings from bonuses are subject to wagering requirements before withdrawal.
• Withdrawals may be temporarily suspended in cases of suspicious activity.
• Large withdrawals will not be approved without completed KYC verification.

A89 offers a range of bonuses — welcome bonus, reload bonus, cashback, and VIP rewards. Each bonus has its own terms, which should be read carefully before claiming.

Bonus winnings cannot be withdrawn directly. You must meet the applicable wagering requirements first. Typically, you need to wager 20–40 times the bonus amount, though terms may vary by promotion.

• Multiple bonuses cannot be active at the same time unless specifically approved.
• Bonuses are generally valid for 7–30 days; any unused bonus will expire at the end of this period.
• Bonuses may only be used on eligible games; certain games may be excluded from bonus wagering.
• Any attempt to abuse or exploit the bonus system will result in account closure.
• A89 reserves the right to modify or cancel any bonus offer at any time.

All games on a89 operate using RNG (Random Number Generator) certified technology, ensuring every outcome is completely random and fair. No game result is predetermined, and neither a89 nor any third party can influence the outcome.

If a game round fails to complete properly due to a technical error, a89 reserves the right to void that round and refund the deposited amount. Any winnings claimed from such a round will not be honored.

• If your internet connection drops during a game, the data saved on the server will be considered final.
• Game rules and pay tables can be found within each individual game.
• In Live Casino games, the dealer's decisions are final and recorded by surveillance cameras.
• Sports Betting wagers will be settled once official results are published.

The following activities are strictly prohibited on the a89 platform. Any account found to be in violation of these Terms & Conditions will be suspended immediately, and deposited funds may be forfeited.

• Using automation software, bots, or scripts.
• Attempting to manipulate game outcomes.
• Using stolen credit cards or another person's payment method.
• Using a89 for money laundering or processing illegal funds.
• Sharing or selling your account.
• Attempting to identify or exploit security vulnerabilities in the platform.
• Engaging in harassment or abusive behavior toward other users.

A89 reserves the right to close or suspend any account at any time and for any reason. This is typically done in cases of rule violations, suspected fraud, or failure to complete verification. Users will be notified in advance wherever possible.

Users may also close their own account. Activating self-exclusion will suspend access to the platform for a specified period. This is an important tool for responsible gaming.

• Any valid balance will be returned upon account closure unless fraud has been established.
• Any remaining bonus balance will be forfeited upon account closure.
• Contact support to take advantage of the cooling-off period.

A89 is not liable for any financial losses incurred through use of the platform. Gaming carries inherent risk and winnings are never guaranteed. Only bet what you can afford to lose.

A89 is not liable for losses resulting from technical issues, server downtime, or third-party service disruptions. That said, we always make every effort to ensure platform stability.

• A89 is not responsible for any game disruption caused by internet connectivity issues.
• A89 is not liable for delays caused by third-party payment processors.
• It is the user's own responsibility to keep their account secure.

A89 treats the protection of users' personal data as a top priority. Information you provide is used solely for service delivery, verification, and legal compliance. We do not sell your data to third parties.

For more details, visit our Privacy Policy Read.

• All data is secured with SSL encryption.
• KYC documents are stored on secure servers and can only be accessed by authorized personnel.
• Information may be disclosed in response to a valid request from law enforcement authorities.

A89 reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.