We are committed to full transparency about how your personal information is collected, stored, and used at a89. Read this Privacy Policy to understand exactly how your data is kept safe.
Welcome to a89. This Privacy Policy explains what information is collected when you use the a89 platform, why it is collected, and how it is used and protected. a89's Privacy Policy applies to our website, mobile app, gaming platform, and all related services.
We believe your privacy is a fundamental right. That is why a89 was built from the ground up as a privacy-first platform. Your personal data is never sold to third parties or shared with advertisers. a89 collects only the information genuinely needed to provide our services.
This Privacy Policy has been developed in accordance with international data protection standards. By using the platform, you are considered to have consented to this Privacy Policy. You will be notified of any changes.
Important: This Privacy Policy is written in plain language so it is easy to understand. If any part is unclear, feel free to ask our support team.
Various types of information are collected when you register and use a89's services. This data falls into two main categories — what you provide directly, and what is collected automatically.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | KYC verification |
| Contact Information | Email, phone number | Account communications |
| Financial information | Payment methods, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming data | Bet history, game preferences | Service Improvement |
| Identity Documents | NID, passport copy | Age & Identity Verification |
A89 uses your information only for specific, legitimate purposes. We never use your data for unnecessary purposes, and we do not sell it to third-party advertisers. See below for a full breakdown of what data is used for and why.
Your controls: To opt out of promotional emails or SMS, simply update your preferences in account settings.
A89's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Most browsers offer cookie controls. However, disabling essential cookies may prevent some platform features from working properly. We never use third-party advertising cookies.
A89 never sells your personal data. In limited cases, certain information may be shared with specific third parties — strictly for the purpose of delivering our services.
Please Note: a89 never shares your information with advertisers, marketing companies, or other gaming sites.
A89 retains your data only for as long as necessary or required by law. Certain information may be kept for a defined period even after your account is closed.
| Type of Information | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Transaction Records | 7 years (as required by financial regulations) |
| KYC documents | 5 years |
| Gaming Log | 3 years |
| Support Conversations | 2 years |
| Cookie data | Up to 1 year |
Once the retention period ends, your data is securely deleted or anonymized so your identity can no longer be identified.
A89 uses industry-leading technology to protect your data. Our security team monitors systems 24/7 and detects any irregular activity in real time.
In the event of a security breach: In the event of a data breach, affected users will be notified within 72 hours.
As an a89 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.
You can request to know and view what data we hold about you.
You can request corrections to any inaccurate or incomplete information.
You can request deletion of your information under certain circumstances.
You can request that the use of your information be limited to specific purposes.
You can request a copy of your data in a structured, portable format.
You can object to certain types of data processing and withdraw your consent.
A89 strictly prohibits the use of its platform by minors. We do not knowingly collect or store personal information from anyone under the age of 18.
For parents: If you suspect a minor is using a89, contact our support team immediately. We will take prompt action.
A89 reserves the right to update this Privacy Policy when necessary. Changes may be made due to legal requirements, the introduction of new services, or security improvements.
Always check the "Last updated" date at the top of this page. Visiting regularly ensures you stay informed of the latest policy.
Our support team is always available for any questions, requests, or complaints related to the privacy policy. We aim to process all requests within 72 hours.
We take every complaint seriously and are fully committed to protecting your privacy. a89 pledges complete transparency on all matters relating to this Privacy Policy.
We are committed to protecting your data not just in words, but in action.
All your data is protected with 256-bit SSL/TLS encryption. Your information stays strictly between you and a89 — no one can intercept it in transit.
Documents collected for identity verification are stored on secure servers. Only authorized staff can access them when necessary — they are never shared with third parties.
A89 never sells your data to advertisers or marketing companies. Your information is used solely to serve you.
Our expert team regularly tests a89's systems to identify vulnerabilities and resolve them quickly. Your security is our top priority.
Easily opt out of promotional communications, update your information, or request deletion directly from your account settings — fully in your control.
Our Bangla-speaking support team is ready to help with any privacy questions. Get instant answers via live chat.